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02 June 2016 @ 03:25 pm
My Coke Rewards Fiasco >< grrr....  
Where to begin? Ah! I just really need to get this off my chest !

So mycokerewards.com took away my points because they expired.

They took my points on the 28th, but their records showed it expired on the 29th.

The points were suppose to be taken at 12:59pm, but my points where taken on 12:40pm.

I received an email on the 27th stating that I had 3 days to put a code in, but as you read they took it the 28th.

They said the 27th counted as a day, but then why was it taken on the 28th?

Why is my documentation different from theirs?

I had to write two emails, and in the second one they said to talk to a chat person. William and Lisa

Then the chat person said to call.

Then I talked to Amanda, and then a supervisor Doug.

Why do they treat me like I'm crazy?

Doug was like from now on check your expiration dates yourself and don't rely on the emails.

I was like I know that, but what are you going to do about my points.

( [for the people reading this]) Well if you didn't know, they can only put back your points on your account one per account, per lifetime.

So, I won't be getting a second chance to do this.

Which is fine if I really did miss it, but my documentation says I had until May 30th and I put a code in May 30th

Then he was like sorry... but there was nothing he could no.

You made me jump through hoops... you're not going to report that the system is faulty and this could and can happen again.

Then to say would you feel better if I added 100 pts to your account.

No, it would not. Why do you sound like you are doing me a favor. You need to fix your mistakes so it doesn't happen again.

Why is that so hard to understand.

Talked to N about it... This is what I wrote:

I talked to a girl named Amanda... I was like I want a supervisor but she was like let me look at your account... so I was like fine, doesn't matter, imma talk to a supervisor anyways

then was like, what we did was all we could do

then I talked to Doug, a supervisor

he put me on hold for a long time... 2-5mins w/o anyone saying anything

then he goes to say, are you logged into your account, i'll show you where you can see when your pts expire and you can keep track of it yourself

he was like don't rely on the emails

then it's like i had to write two emails, talk to someone, and then said to call you guys and i want to know why?

why is my documentation different from yours and he was like just check your points yourself in the future

for the future you should do this

and i was like what about now

and he was like we put the pts back and that was your once a lifetime deal

then i was like what are you going to do about this mess? the documentation isn't adding up

and he keeps talking about the future

then he said my pts expired may 29th at 12:40pm

but they shld have expired 12:59pm i said

why is there a 19min difference

then he was like in the futrue

then after a long time... he was would you like me to put 100pts on your account

would that make you feel better?

no! what an ahole!

i was like fix your problem and he's like in the future check it yourself




I don't know how to use the lj features to turn off that blue... I had to copy paste my earlier writing just to get it back.

So yes! my coke rewards people suck!

they aren't even considering fixing their problem

fine, i used it, but what if someone else has to go thru this

it can't be the first time... fix your emails

don't take away my pts before time is up

speak to me like you care, and i might feel better instead of saying what you did

so people... if anyone does read this... what's something that happen to you that is similar to my story, i would like to hear about it^^
 
 
Feelings: angryangry
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